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Legal

Terms of Service

Last updated: 15 July 2026

These Terms of Service ("Terms") govern your use of the agensy.ai website and the AI and automation services ("Services") provided by Agentic Intelligence LLC, a company incorporated in Dubai Internet City, Dubai, United Arab Emirates, operating as Agensy ("Agensy", "we", "us"). By using our website or engaging our Services you agree to these Terms. A signed service agreement or statement of work ("SOW") prevails over these Terms where they conflict.

1. Services

We design, build, and may host custom AI solutions and automations, including AI voice agents, chatbots, workflow and invoice automation, lead generation systems, content engines, and related consulting and training. The scope, deliverables, timeline, and fees for each engagement are defined in the applicable proposal or SOW.

2. Client responsibilities

  • Access: you will provide timely access to the systems, accounts, data, and people reasonably required to deliver the Services.
  • Your data: you are responsible for the legality of the data and instructions you provide, including having a lawful basis to share personal data of your customers with us and with the third-party platforms your automation uses.
  • Review before go-live: you will review and approve the behavior of any AI agent we build for you before it is put in front of your customers, and you remain responsible for how you deploy it.
  • Acceptable use: you will not use the Services for unlawful, deceptive, or harmful purposes.

3. Fees, payment, refunds

Fees are set out in the applicable quote, proposal, or subscription plan. Invoices are due as stated there; late amounts may accrue reasonable late fees, and we may suspend Services for unpaid invoices after notice. Custom development work is non-refundable once development has begun. For ongoing subscription services, if we materially fail to deliver and do not cure within 14 days of written notice, you are entitled to a pro-rata credit or refund for the affected period. This paragraph is our complete refund policy.

4. Intellectual property

What you own: upon full payment, you receive a perpetual, worldwide, non-exclusive, irrevocable license to use, run, and modify the deliverables built for you — including workflow configurations, agent prompts, and integrations — for your business. Your data, brand assets, and any materials you supply remain yours.

What we retain: we retain ownership of our pre-existing tools, templates, know-how, and generic components that we reuse across clients, and of the deliverables themselves except as licensed above. We may describe the engagement and non-confidential results in our portfolio and marketing unless the SOW says otherwise.

Third-party components: deliverables may incorporate third-party and open-source software and services that are governed by their own licenses and terms.

5. Third-party platforms and AI output

The Services depend on third-party platforms we do not control — including AI model providers (such as OpenAI), messaging platforms (such as WhatsApp/Meta and Telegram), telephony providers, and hosting infrastructure. We are not responsible for their outages, pricing changes, policy changes, or discontinuation, though we will make reasonable efforts to propose workarounds.

AI systems are probabilistic: outputs may be inaccurate, incomplete, or unexpected, and no specific business outcome is guaranteed unless expressly stated in a signed SOW with defined KPI terms. You are responsible for human oversight appropriate to your use case, and for any content an AI agent communicates to your end customers after you approve it for go-live. We disclaim liability for decisions made in reliance on AI output.

6. Data protection

Our Privacy Policy covers data we collect through this website. Where we process personal data on your behalf as part of an engagement — including automations that continue to run on infrastructure we host after handover — we act as your processor: we process that data only on your instructions, apply appropriate technical and organizational safeguards, and on termination will return or delete it within 30 days except where law requires retention. A separate data processing agreement is available on request and applies where required by law.

7. Confidentiality

Each party will keep the other's non-public information confidential, use it only for the engagement, and protect it with reasonable care. This survives termination for three years; trade secrets remain protected as long as they qualify as such.

8. Support and service levels

Unless a signed SOW or support agreement states otherwise, the Services are provided without an uptime commitment or guaranteed response times. Where we host your automation, we apply reasonable efforts to keep it running and to restore it promptly after failures.

9. Warranties and disclaimers

We warrant that we will perform the Services with professional skill and care. Except as expressly stated, the Services and deliverables are provided "as is" and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement of results generated by third-party AI models.

10. Liability

Neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's total aggregate liability under these Terms is limited to the fees paid by the Client in the six (6) months preceding the event giving rise to the claim. These limits do not apply to breaches of confidentiality, the indemnities below, willful misconduct, or amounts owed for the Services.

11. Indemnities

By you: you will defend and indemnify us against third-party claims arising from your data, your instructions, your deployment of approved deliverables to end customers, or your breach of these Terms or applicable law.

By us: we will defend and indemnify you against third-party claims that a deliverable we authored (excluding your materials, third-party components, and AI-generated output) infringes their intellectual property, provided you notify us promptly and let us control the defense.

12. Term and termination

Either party may terminate an engagement with written notice as set out in the SOW; you remain responsible for fees for work performed up to termination. We may suspend or terminate immediately for material breach, non-payment after notice, or unlawful use. Sections 4, 6, 7, 9-11, and 13 survive termination. On termination we hand over deliverables you have paid for and delete or return your data as described in section 6.

13. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties will first attempt in good faith to resolve any dispute through negotiation within 30 days; failing that, disputes are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

14. General

We may subcontract parts of the Services while remaining responsible for delivery. Neither party may assign these Terms without the other's consent, except to a successor in a merger or asset sale. Neither party is liable for delay caused by events beyond its reasonable control (force majeure). If a provision is unenforceable, the rest remains in effect. We may update these Terms by posting the new version here; material changes take effect for new engagements or 30 days after posting for ongoing ones.

15. Contact

Agentic Intelligence LLC (operating as Agensy)
Dubai Internet City, Dubai, United Arab Emirates
Email: info@agensy.ai